Return Policy | UTIL

Return Policy

We want you to be 100% satisfied with your purchase from UTIL.

Damaged items / Pieces missing

Once you have received your delivery, please inspect the product(s) and inform us within 5 days of delivery if anything is missing or has been damaged in transit. We will refund or replace any item that arrives damaged. The original box for the product needs to be saved to be able to claim the product. Please contact our customer team for more info on how to proceed at shop@thisisutil.com

I’m not happy with this product

If you are not happy with your product, you may return your non-damaged and unused UTIL purchase in its original packaging within 14 days of receipt. The customer is responsible for shipping charges associated with returning a non-damaged item. Please contact our customer team for more info on how to proceed at shop@thisisutil.com 

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