What is UTIL's delivery policy?
Read our Shipping and Return Policy for more details.
How much does UTIL charge for shipping?
We don’t charge for shipping within European Union for orders above 100€. When ordering outside European Union shipping costs will be charged. Although, we want to make sure that we find the best quotation to ship your products – we will evaluate on a case-to-case basis every shipping to give you the best option. Also, additional customs charges and national VAT will be charged directly by the local tax authorities and needs to be paid separately by the customer. Should you have further questions regarding additional charges please contact your local tax office.
How long do I have to wait for my products?
Unless otherwise stated on the product page, orders ship within a 7 days. During a pre-order period some products will ship right away and some will ship later. Depending on how many people ordered the product before you, you will get your product in the first batch or a later one. We will make sure to let you know when your product is expected to be shipped.
To which countries does UTIL ship?
We currently ship to most countries in the European Union, Norway, Switzerland and the UK. We also ship to the United States, Japan, South Korea, Hong Kong and Singapore.
How is VAT handled when goods are shipped to Norway/Switzerland/UK?
All prices on the website are shown including VAT. For clients purchasing goods to Norway and Switzerland VAT will be excluded on the check-out. Additional customs charges and national VAT will be charged directly by the local tax authorities and need to be paid separately by the customer. Should you have further questions regarding additional charges please contact your local tax office.