You can place your order via our website. All you need to do is to add the products to the cart and proceed to checkout. To finalize the transaction, we need you to provide us the necessary information (addresses, email and phone number)
To ensure a smooth processing of your order, your card will be charged immediately after placing the order.
Yes. You can still order your product. The average time for production would be about 5 weeks. You will be informed in each case what time exactly you should expect for the delivery.
We work with a well-established payment provider called Stripe. All communication is done via a fully secure connection.
If you made a mistake during the purchasing process or just simply changed your mind, the order can be modified as long as it has not been shipped from our warehouse. To ask for the shipping status or alter your order, please get in contact with our Customer Team via email at shop@thisisutil.com or Whatsapp +351 912 366 997.
We currently accept most major credit cards, as well as PayPal.
We do not customise our products in shape or color. Nonetheless do get in touch with our Customer Team at shop@util.test so we can find a way to assist your request.
UTIL products are designed down to the finest detail. Our Product Development Team obsesses over materials and finishes to make high-quality items that will serve you for years. Every piece is tested and adheres to various global and local quality standards.
Yes, the distance in between shelves is just perfect for your records – 33cm.
All of our products are manufactured locally, in Portugal. We constantly develop our designs until we are fully satisfied with every detail. To ensure the highest quality craftsmanship, we only work with trusted factories with which we have built our professional collaboration.
Read our Shipping and Return Policy for more details.
We don’t charge for shipping within European Union for orders above 100€. When ordering outside European Union shipping costs will be charged. Although, we want to make sure that we find the best quotation to ship your products – we will evaluate on a case-to-case basis every shipping to give you the best option. Also, additional customs charges and national VAT will be charged directly by the local tax authorities and needs to be paid separately by the customer. Should you have further questions regarding additional charges please contact your local tax office.
Unless otherwise stated on the product page, orders ship within a 7 days. During a pre-order period some products will ship right away and some will ship later. Depending on how many people ordered the product before you, you will get your product in the first batch or a later one. We will make sure to let you know when your product is expected to be shipped.
We currently ship to most countries in the European Union, Norway, Switzerland and the UK. We also ship to the United States, Japan, South Korea, Hong Kong and Singapore.
All prices on the website are shown including VAT. For clients purchasing goods to Norway and Switzerland VAT will be excluded on the check-out. Additional customs charges and national VAT will be charged directly by the local tax authorities and need to be paid separately by the customer. Should you have further questions regarding additional charges please contact your local tax office.
Once you have received your delivery, please inspect it for quality. We will return, refund or replace any item that arrives damaged. Please get in touch with our customer team at shop@util.test.
If you are not happy with your product, you may return your non-damaged and unused UTIL. We offer free returns from countries within the European Union. You have 14 days to proceed with the exchange.
In order to initiate the process simply contact UTIL Support Team at shop@thisisutil.com or via Whatsapp – +351 912 366 997 – with your order number.
Please look here for more details.
Our products come with a 5-year warranty starting from the day you received the product. You should therefore always keep your sales receipts and delivery statements. Please read our full terms and conditions for our 5-year limited Warranty.
