Refund policy

 

Damaged items / Pieces missing

Once you have received your delivery, please inspect the product(s) and inform us within five (5) days of delivery if anything is missing or has been damaged in transit. After-which, UTIL has no obligation to act in the event of failure to accordingly notify a defect. 

We will partially refund or replace any item that arrives damaged. The original box for the product needs to be saved to be able to claim the product. Please contact UTIL by email at shop@thisisutil.com for more info on how to proceed at shop@thisisutil.com. 

Damaged Packaging

UTIL kindly asks you to check the received package for visible damage before signing off the Proof of delivery of the driver.
If the package is damaged please ask the driver to wait so you can check if the goods are in good shape.

Do not accept the package if either the packaging is damaged and if the goods are also damaged get in contact with UTIL by email at shop@thisisutil.com

I’m not happy with this product

If you are not happy with your product, you may return your non-damaged and unused UTIL purchase in its original packaging within fourteen (14) days of receipt. The customer is responsible for shipping charges associated with returning a non-damaged item. Please contact our customer team for more info on how to proceed at shop@thisisutil.com 

Defects due to normal wear and tear, the use of the Products for other purposes than the intended, or otherwise due to appropriate handling or use may never be regarded as defects for which UTIL are responsible.